About Us

For the past 50 years, Henrietta Ambulance has proudly served the residents and commuters within the Town of Henrietta and surrounding communities. The organization was formed in 1962 by a group of residents who decided that the ambulance response time from the City of Rochester was too great. At that time, we dispatched ourselves; residents summoned our services by calling a private number. Medics were required to have only American Red Cross First Aid Training. In 1965, we handled approximately 400 calls for service. Learn more about our history.

Today, we are dispatched by the Monroe County 911 Center. Calls are received over two-way radios and alphanumeric pagers. Our medics are required to be at least a New York State Emergency Medical Technician (EMT). Many of our members are certified at the Paramedic level.

We operate a fleet of 10 vehicles and have approximately 60 personnel to handle our 5,900+ annual calls for service. We are staffed 24 hours a day, 7 days a week regardless of whether it’s a holiday or there is inclement weather. In addition to our volunteers, we have a career staff comprised of full-time, part-time and per diem EMTs and paramedics.

Agency Structure

Henrietta Volunteer Ambulance Service, Inc. is a private not-for-profit organization that operates as an independent 501(c)(3) agency. We are governed by a volunteer Board of Directors and managed by an Operations Staff who oversee the volunteer & paid staff members including Base Attendants, EMTs and paramedics.

Although operated independently from the Town of Henrietta, we operate in the “Henrietta Ambulance District”, a tax district overseen by the Henrietta Town Board. The District was created in 1991 to provide municipal funds to help us pay some of the high operational costs associated with our service. A small percentage of each homeowner’s annual tax bill ($0.21 per $1,000 as of 2013) is given to Henrietta Ambulance and put toward our annual operating budget ($3.4 million for 2015). The balance of our income comes from donations and from billing patients.

Our members come from all walks of life. Many are paid EMTs and paramedics. Others are nurses, engineers, students, and even assembly-line workers. Some members have used HVA as a stepping-stone to further their careers in medicine. Some of our former members are now doctors, nurses, PA’s, and administrators for large EMS agencies.

Although we continue as a volunteer agency, it became necessary in the early 1990’s to begin hiring paid staff in order to continue to provide service to the community (view more about our history). Much like many other volunteer agencies across the nation, and particularly EMS and fire departments, Henrietta Ambulance has changed over the years to now employ many paid employees. Our staff works hand-in-hand with the volunteers, creating a seamless & transparent operation, providing the very best in pre-hospital care to the community.

Our Members (as of May 2015)

  • # Volunteers – 12
  • # Paid Staff – 45
  • # Full-Time – 23
  • # Part-Time – 22

The care rendered to each of our patients is overseen by Jeremy Cushman, MD, who acts as Henrietta Ambulance’s medical director, and as the medical director for Monroe County.

We invite and encourage you to familiarize yourself with Henrietta Ambulance and the services we provide to the community. You can contact us by telephone, mail, via e-mail at info@hvaems.org or you can stop by the base and speak with us.

Thank you for your continued support! We look forward to providing the best emergency medical care possible for our community.