Data & Stats

2014 Requests for Service

Total # Unique Incidents 5,610
Total # Incidents/Patients 5,912
# Incidents Covered by Henrietta Ambulance 5,752 (97.29%)
# Incidents Covered by Mutual Aid 160 (2.71%)
Total # Transports YTD 4,028 (68.13%)
Henrietta Ambulance Mutual Aid To Other Areas 738 (12.48%)
# Priority 1 Calls (most serious) 1,464 (24.76%)
# Priority 2 Calls (serious) 1,163 (19.67%)
# Priority 3 Calls (less serious) 521 (8.81%)
# Priority 4 Calls (not serious / non-emergency) 2,712 (45.87%)
Other Calls 52 (0.88%)

2014 Mutual Aid & NYS Thruway Calls

RIT 527 (8.91%)
Scottsville 251 (4.25%)
Rush 152 (2.57%)
Pittsford 73 (1.23%)
Brighton 157 (2.66%)
Honeoye Falls-Mendon 11 (0.19%)
NYS Thruway 56 (0.95%)
Caledonia / Mumford 14 (0.24%)
City of Rochester 17 (0.29%)
Lima 1 (0.02%)
Chili 14 (0.24%)

Average Response Time

From time of dispatch to time on-scene for priority 1 and priority 2 calls (most serious)
MONTH RESPONSE TIME # CALLS

2014 – Calls By Type

1 Traumatic Injury 1,277 (21.6%)
2 General Illness 1,199 (20.28%)
3 Chest Pain 362 (6.12%)
4 Respiratory Distress 343 (5.80%%)
5 Psychiatric 334 (5.65%)
6 Abdominal Pain 263(4.45%)
7 Fainting 215 (3.64%)
8 Overdose 148 (2.50%)
9 Seizure 129 (2.18%)
10 Altered Mental Status – Other 113 (1.91%)

Historical Call Volume – Requests for Service, 1963-Present

YEAR # CALLS % CHANGE
1963 196 -
1970 1,197 + 510.7%
1980 1,866 + 55.8%
1990 3,998 + 114.2%
1995 4,314 + 7.9%
2000 4,333 + 0.4%
2005 4,606 + 6.3%
2006 4,446 - 3.4%
2007 4,778 + 7.4%
2008 5,257 + 10.0%
2009 5,435 + 3.4%
2010 5,803 + 6.8%
2011 5,954 + 2.53%
2012 5,909 - 0.76%
2013 5,889 - 0.33%
2014 5,912 + 0.38%