Data & Stats

2012 Requests for Service

Total # Unique Incidents 5,610
Total # Incidents/Patients 5,909
# Incidents Covered by Henrietta Ambulance 5,762 (97.51%)
# Incidents Covered by Mutual Aid 147 (2.49%)
Total # Transports YTD 4,068 (68.84%)
Henrietta Ambulance Mutual Aid To Other Areas 826 (13.97%)
# Priority 1 Calls (most serious) 1,598 (27%)
# Priority 2 Calls (serious) 1,229 (21%)
# Priority 3 Calls (less serious) 499 (8%)
# Priority 4 Calls (not serious / non-emergency) 2,511 (43%)
Other Calls 72 (1%)

2012 Mutual Aid & NYS Thruway Calls

RIT 514 (9%)
Scottsville 242 (4%)
Rush 161 (3%)
Pittsford 151 (3%)
Brighton 158 (3%)
Honeoye Falls-Mendon 12 (0.2%)
NYS Thruway 32 (0.5%)
Caledonia / Mumford 10 (0.1%)
City of Rochester 7 (0.1%)
Lima 4 (0.07%)
Chili 5 (0.08%)

Average Response Time

From time of dispatch to time on-scene for priority 1 and priority 2 calls (most serious)
MONTH RESPONSE TIME # CALLS
2012 (All Months, Average) 7 minutes, 23 seconds
December 2011 6 minutes, 26 seconds 218
November 2011 6 minutes, 39 seconds 195
October 2011 6 minutes, 13 seconds 203
September 2011 6 minutes, 32 seconds 211
August 2011 6 minutes, 42 seconds 160
July 2011 7 minutes, 4 seconds 186
June 2011 7 minutes, 12 seconds 194
May 2011 6 minutes, 59 seconds 193
April 2011 6 minutes, 28 seconds 176
March 2011 7 minutes, 6 seconds 177
February 2011 7 minutes, 25 seconds 179
January 2011 7 minutes, 10 seconds 190

2012 – Calls By Type

1 Traumatic Injury 1,275 (21%)
2 General Illness 1,031 (17%)
3 Chest Pain 396 (7%)
4 Respiratory Distress 388 (7%)
5 Psychiatric 346 (6%)
6 Fainting 270 (5%)
7 Abdominal Pain 246 (4%)
8 Seizure 146 (2%)
9 Overdose 165 (3%)
10 Seizure 157 (3%)
11 Altered Mental Status – Other 131 (2%)

Historical Call Volume – Requests for Service, 1963-Present

YEAR # CALLS % CHANGE
1963 196 -
1970 1,197 + 510.7%
1980 1,866 + 55.8%
1990 3,998 + 114.2%
1995 4,314 + 7.9%
2000 4,333 + 0.4%
2005 4,606 + 6.3%
2006 4,446 - 3.4%
2007 4,778 + 7.4%
2008 5,257 + 10.0%
2009 5,435 + 3.4%
2010 5,803 + 6.8%
2011 5,954 + 2.53%
2012 5,909 - 0.76%