Contact Us

Please feel free to contact us at anytime with any questions you may have. Our headquarters are located at 280 Calkins Road in Henrietta, at the stop light intersection of Middle Rd & Calkins Rd.

Headquarters / Address

280 Calkins Road, Rochester NY 14623 (map)


(585) 334-4190

*Billing Questions: (585) 321-5521 (business hours only)


(585) 334-8172

*Billing Department Fax: (585) 486-1286

Contact Information

Click to view contact details for: Operations Staff or Training Center Staff or For The Media/Press.

Who Should I Contact?


Although we operate 24 hours/day, we generally welcome visitors between the hours of 7:00 a.m. and 11:00 p.m. Depending on how busy the 911/EMS call volume is at any given time, there may not always be someone at our headquarters to greet you.

The billing department is available Monday-Friday from 8:30am-5:00pm only.


Visit our Donation page for info about donating to CHS Healthcare. We accept online donations with a credit card for both general and memorial purposes.

Medical Information / Walk-Ins

If you have a medical concern and wish to be evaluated by EMS, your best bet is to call 911 and allow us to come to you. It is not recommended that you drive to our facility to seek medical treatment unless absolutely necessary. While we will certainly never turn you away, it is most efficient to call 911 and let an ambulance come to where you are. There is not always someone available at our headquarters to treat patients.

Helpful Information

Our website offers helpful information on the following topics which you may wish to review prior to contacting us:


Our facility offers ample parking for visitors and those attending a class or meeting in our Training Center. As you enter the driveway to our headquarters off Calkins Rd, proceed to the end to the driveway and bear to the left. Handicap spots are directly on the left-hand side. General parking is straight ahead and to the right, circling around the rear of the building.

Entering Our Facility

Our building has two main entrances. Follow the signs to either the main entrance or the Training center entrance. The main entrance is always locked for security purposes. Upon entering the vestibule, please utilize the doorbell on the wall and someone will greet you.

Contact Form

(*) denotes a required field.

Name (*)

Email (*)


Your Message (*)

Please type the characters below in the text box