Billing & Insurance

Why am I receiving a bill and being charged for a volunteer ambulance service?

Henrietta Volunteer Ambulance Service, Inc. has served the residents of the Town of Henrietta since 1962. Our mission is to provide outstanding and prompt patient care while showing compassion during your time of need. In order to cover the increased call volume (number of patients) and continue to provide the highest level of medical care to the residents of Henrietta, paid employees have been hired to supplement our volunteers. Understandably, this is not a cheap endeavor. In an effort to keep your taxes as stable as possible and to continue providing a top-notch service, it has become necessary for Henrietta Ambulance to bill patients for ambulance service.

What does Henrietta Ambulance do with these funds?

All funds received from billing are used to provide and maintain local ambulance service right here in Henrietta. This includes the costs of running our facility, vehicles, fuel, training our staff, uniforms, medical equipment, salary and other operational costs. We also allocate a portion of our annual income back to the community by offering training and educational programs free to residents of Henrietta.

If I’m a resident of Henrietta, do I have to pay anything?

Yes, Henrietta residents are billed for service. If you receive a bill, we ask that you forward it to your insurance carrier. Your insurance carrier will generally cover the majority of the cost. The revenue we receive from the Henrietta Ambulance District tax will cover co-payments for Henrietta Residents.

Insurance plans that have a deductible are designed such that the policyholder is responsible for a set amount, then the insurance covers the rest. This is different from a co-pay. If you have a health insurance plan with a deductible, you are responsible for the deductible portion of the bill, in full.

I’m NOT a resident of Henrietta. Do I have to pay for ambulance service?

Yes, non-residents are billed for service. We will submit any charges for ambulance service to your medical and/or auto insurance companies. You are responsible for your co-pay, deductible, or other charges not covered under your insurance policies. If you do not have any insurance and you are a non-resident, you will receive a questionnaire in the mail asking you to confirm your lack of medical insurance. A bill will be issued and you are responsible to pay the bill.

What if I can’t afford an ambulance? Should I still call 911?

Yes, absolutely. A patient’s ability to pay has no bearing on whether they will receive emergency medical care. No one will be denied care by Henrietta Ambulance based on his or her ability to pay.

Do you offer financial assistance to patients who cannot afford ambulance service?

Henrietta Ambulance offers a Community Care Program which provides financial relief to certain patients who incur significant financial burden as a result of the fees for ambulance service. This service is only available to patients who are uninsured and/or underinsured with a demonstrated inability to pay. A patient may be considered for this program if they meet certain income eligibility criteria as established by the Federal Poverty Income Guidelines. If you feel you may qualify for this program, we encourage you to apply within 60 days after we transport you to the hospital. You will be given 20 days to complete the necessary paperwork and return it to us. For more information or to apply, contact Henrietta Ambulance at 585-321-5521.

I received a letter in the mail from Henrietta Volunteer Ambulance stating you need my signature. What should I do?

In order for us to submit your ambulance bill to any insurance company, your authorization is required. Please sign the necessary paperwork and send it back to us at the address listed. We will then process your bill and submit it to any insurance companies you may have. If you do not sign this document, we cannot submit it to your insurance and therefore, you will be responsible for the full cost of services.

I received a payment check in the mail. What should I do?

If you receive a payment check from your insurance carrier, you must forward it to:

Henrietta Ambulance
c/o Billing Department
280 Calkins Road
Rochester, NY 14623

Failure to do so constitutes insurance fraud and will result in follow-up by Henrietta Ambulance and potential legal and/or criminal consequences.

Hospital Bills

Henrietta Ambulance is not affiliated with any hospital. We do not have access to your hospital records including any bills you may have. Please direct your questions to the hospital itself and/or your insurance company.